News Update 25th Nov

SureCalls:  Telecoms team has released the SureCalls module. You can now purchase top up credits via your telecoms back office. The credits will allow you to use the following functions in the telecoms portal.

CallBack. enter your number into the call back field and the system will call you on that number. On answer you will be prompted to enter the number you wish to call. You can enter any number into the system. It can be a landline or a mobile number. It does not need to be your GWN registered mobile number.


P2P.  Enter your number into the P2P field plus he number you want to call. The system will call both numbers for you. When you answer you will hear the other number ringing. You can enter any number into the system. It can be a landline or a mobile number. It does not need to be your GWN registered mobile number.


Wephone: Dial any number in the world and the system will connect you at the discounted rates.


PhoneBook. Enter any number in the world into the phone book. You can use the speed dial function to call that number at the discounted rates.


Call Forwarding: Enter any number into the system except your GWN registered mobile number.  The system will route calls to the number you have entered. This feature only works when someone tries to call your registered mobile number uisng the phonebook speed dialer, webphone or MobiPortal dialers.


FreeCalls: Until the mobiPortal is released FreeCalls are only possible via webphone to webphone or phonebook speed dial to webphone. When you install the mobiPortal you wil lbe able to receive calls directly to your mobile phone device.


MobiPortal: Almost ready. Management have requested a couple of cosmetic tweaks. So we are going to keep you waiting just a little bit longer before the app is released.

Calling your own number: Calling your own registered mobile number using the webphone or speed dial will not work. This is like calling your mobile phone number using your mobile phone that the number is linked to. A lot of members have been trying to do this and then opening support requests to report that the system is not working !!!

Support Requests: Just a polite reminder from the support team to NOT keep asking them when things are going to happen. They simply do not know and can only give you polite responses (mostly polite). The only people who know when a specific module, app or service is going live are the developers who work on that project. Even management wiill not know until the dev team responsible tell them that a module release has been uploaded.
There are still members bombarding the support team almost every day with these future orientated question.
Support is there to assist with accounts. They cannot answer what they do not know. And by the time they do know that a service is live, you know it also via the news updates.

So please hold back from asking support ''when will .....launch''